We pride ourselves on our knowledge and support. For the most frequently asked support questions, please check the resources below. If you cannot find what you are looking for here, please contact us and we will assist you.
Our custom-made control panel is designed with you in mind. But if you are having any difficulty with logging in, or using the customer area, then read on.
Just bought Cloud web hosting? Use this resources to help set up your email, upload your website with FTP, and install databases.
Never used cPanel before? Don't worry, we've covered the basics here. cPanel also has a complete user guide, available from within your cPanel interface.
Registering a domain name with us couldn't be simpler. But what happens after you own it? Do you need to delegate it to different nameservers? Don't know what zone records are? This resource is for you.
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Search for your domain on our home page or the Domain Names page. If it is available, add it to your cart and check out — your domain is usually active within minutes.
Start a transfer from your account and enter the domain's authorisation (EPP) code. Transfers typically complete within a few days once approved by the current registrar.
Use the Login link and choose the forgot-password option to have reset instructions emailed to your registered address, or contact our support team.
Email or call our team via the Contact Us page. We are a local Western Australian business and are happy to help.